Privacy Policy
Master Mechanic Trenton (“we,” “our,” or “us”) values the privacy of visitors, callers, and customers who contact us regarding automotive repair, maintenance, tire service, and related questions. This Privacy Policy explains what information we may collect through this website, by phone, by email, and through direct service inquiries, how that information is used, when it may be shared, how long it may be kept, and what choices are available to you. If you have questions about privacy practices, you may contact us at Master Mechanic Trenton, 85 Dufferin Ave, Trenton, ON K8V 5E2, phone +1 613-902-1366, or email [email protected].
We may collect information that you provide directly when you fill out a contact form, call us, email us, or otherwise request service information. This can include your name, email address, phone number, preferred topic of contact, vehicle-related details you choose to share, and the contents of your message. If you become a customer, additional operational details may be gathered as needed to schedule, inspect, diagnose, estimate, or complete vehicle services. We may also collect limited technical information from website visits, such as device type, browser type, referral source, approximate usage patterns, and similar analytics information that helps us understand whether the site is functioning properly and whether visitors are finding the information they need.
Information is used to respond to inquiries, schedule appointments, provide repair or maintenance information, prepare estimates where appropriate, maintain customer communication, improve service planning, protect against misuse of the website, and maintain basic business records. We may also use information to identify common service needs among local drivers, such as seasonal tire demand or frequent maintenance questions, so that we can improve how we explain our services. We do not sell personal information to third parties. We do not use contact form submissions for unrelated mass marketing without a lawful basis or your consent where consent is required.
We may share information with service providers who help operate the website, email systems, hosting environment, analytics tools, scheduling workflows, payment administration, or similar internal business functions, but only where reasonably necessary and subject to appropriate confidentiality or data handling obligations. We may also disclose information when required by law, to comply with legal process, to protect rights or property, to investigate fraud or misuse, or where necessary to address safety concerns. If you provide vehicle details connected to a warranty, insurer, fleet, or third-party authorization process, limited information may be shared as needed to support that process, but only within the scope relevant to the service request.
Contact form submissions and inquiry records are retained only for as long as reasonably needed for follow-up, customer support, record keeping, and dispute prevention. Contact form data will not be kept for more than 24 months unless a longer retention period is required because the inquiry becomes an active customer matter, a legal issue, or part of an ongoing service relationship. Website analytics data may be kept in aggregated or routine system-log form for security, diagnostics, and performance review for a period appropriate to those functions. We take reasonable steps to protect information through administrative, organizational, and technical safeguards, but no website, email transmission, or digital storage method can be guaranteed completely secure.
This website may use cookies or similar technologies for basic functionality, analytics, and site performance measurement. These technologies can help us understand which pages are visited, whether mobile visitors encounter layout issues, and how the overall website experience can be improved. You can usually manage cookies through your browser settings. Blocking certain cookies may affect how some website features function, although core informational access should remain available.
If you are located in Canada or another jurisdiction with applicable privacy rights, you may have the right to request access to personal information we hold about you, ask for correction of inaccurate information, withdraw consent where processing is based on consent, or request deletion where permitted by law and subject to our legitimate record-keeping obligations. If we serve users located in the European Union or otherwise process personal data subject to the General Data Protection Regulation, those individuals may also have GDPR-related rights, including rights of access, rectification, erasure, restriction, objection, and, where applicable, data portability, as well as the right to lodge a complaint with a relevant supervisory authority. To exercise privacy rights, contact us using the details listed in this policy. We may need to verify identity before completing certain requests.
Our website and services are intended for general business use by adult vehicle owners, operators, and decision-makers. They are not directed to children for independent submission of personal information. We may update this Privacy Policy from time to time to reflect operational, legal, technical, or business changes. Any revised version will be posted on this page with the updated policy content taking effect when published. Continued use of the website after changes are posted indicates acceptance of the revised policy to the extent permitted by law.